Frequently Asked Questions

Do you offer free – no obligation valuations ?

Yes, completely free and there is absolutely no obligation.

How do I arrange a valuation on my property ?

Simply call or email us and Mike will arrange to visit you at a time that suits you.

Do you operate on a no sale no fee basis ?

Yes, we operate on a no sale no fee basis, your solicitor will pay us from the proceeds of the sale at completion.

Alternatively can I pay the fee upfront ?

Yes, you can pay a reduced non-refundable fee up front or on completion.

Are you a local and experienced agent ?

Yes,  Mike has over 22 years experience as an estate agent, we live in Melton Mowbray and operate from home.

Do you operate like a high street agent ?

Yes, we offer exactly the same service as a conventional high street agent.

How can your charges be so competitive?

We are able to keep our costs lower than those of a conventional high street agent, therefore we can offer very competitive selling fees.

As a client will I receive regular contact ?

Yes, we pride ourselves on offering an unrivalled level of service, whether it be by phone, email or a home visit.

Who will I be dealing with ?

You will always deal with an experienced member of our small and experienced team from start to finish.

Once the sale is agreed, will you help progress my sale ?

Yes, we will help progress your sale, this includes liaising with other agents, mortgage brokers, lenders and legal representatives when required.

Do I sign an agency contract ?

Yes, we ask you to sign an agency agreement for a mutually agreeable initial period, this ensures you are aware of all our terms and conditions.

How will I know I am asking the right price ?

Valuing your home has never been an exact science there are many things to consider. The location, style and size of the accommodation are usually the most important factors, together with the condition of the property and any improvements that may have been carried out. We research recent sales in the area and take account of current demand for your type of property.

Why do I need to show you my ID before you can market my property ?

In 2017 the government extended the Anti Money Laundering Legislation which requires estate agents to verify the identity of their clients. This formality is conducted with the minimum of inconvenience.

If I give you a key to my home will you accompany buyers to view ?

Yes. Many owners prefer to leave keys with us for daytime viewing appointments, and we will always accompany potential purchasers. Keys are security coded and are never released without your prior authority to do so.

Will I receive feedback following viewings ?

Frequent communication between the agent and client is essential. We are both looking to achieve the same goal and will review market response with you regularly.

Can you find me a buyer quickly ?

We will always endeavour to introduce a buyer as soon as possible, but it is important that we establish the buyer’s position with regard to funding and dependent transactions, as well as their ability to accommodate your ongoing plans.

Should I take my property off the market once I have accepted an offer ?

Your buyers will usually expect you to remove the property from the market whilst they arrange for their survey and mortgage valuation. There are circumstances when it would be considered prudent to continue marketing the property, if for example the buyer’s dependent chain was incomplete, but we will always discuss the individual circumstances with you and then take your instructions.

Can I market my property immediately ?

The law states that there is a duty on the person acting on behalf of the seller (meaning the estate agent) to be satisfied that an EPC has been commissioned before commencing marketing. If required we can assist you with the preparation of the EPC and this can normally be secured within a couple of days.