PRIVACY POLICY

At Mike Ford Estate Agents & Valuers Ltd we take your privacy very seriously and always treat your personal details with the utmost care. We promise to keep your information safe and secure and never share this with other companies for marketing purposes.

Mike Ford Estate Agents & Valuers Ltd are committed to complying with the General Data Protection Regulation (GDPR) 25th May 2018, which has replaced the Data Protection Act of 1998.

In our privacy policy we will explain how and why we collect information from you, where we store it, what we do with it, how long we store it, third parties we use and your rights under the new GDPR.

THE DATA WE COLLECT AND HOW WE USE IT

When you enquire and/or register with us for property details, viewings or a property valuation, we will ask for your consent to opt in for us to take your full name, postal address, contact number and email address. This can be given to us either by telephone, our website, email address or post. We will then register your details and store this information on our computer system and in our manual records.

We will never pass on your details to third parties that we use without your consent. We will contact you on a regular basis to check your details are still correct, up to date and check you are still consenting for Mike Ford Estate Agents to keep your details registered.

ADDITIONAL DATA

We will for contractual and lawful purposes require additional data from you if you decide to market your property with us and/or purchase a property from Mike Ford Estate Agents & Valuers Ltd.

The information we will require is photographic identification (in colour) proof of address, proof of funds/deposit and/or mortgage proof (AIP) if purchasing a property. This information is required for us to comply with the law to prevent fraud and money laundering (Anti Money Laundering Regulations 2017).

We only keep your information as long as it is necessary. Some information is required to be stored for five years for HMRC Anti-Money Laundering Regulations. We will destroy your data securely when it is no longer needed.

THIRD PARTIES

If you would like to be referred to any of our third parties, we would need your consent and permission to Opt In.

All of our third parties are compliant to GDPR:

  1. Thomas Nicholas Financial Services
  2. Edwards Solicitors
  3. Sycamore Energy Assessors Ltd (EPC and Floor Plans)
  4. Shire Chartered Surveyors
  5. S & K Removals
  6. ehouse Photography
  7. Countrywide Signs
  8. Setfords Solicitors

If you would like further information on any of our third parties please contact Mike Ford Estate Agents & Valuers Ltd on 01664 480422.

YOUR ACCESS TO AND CONTROL OVER YOUR DATA

You can request a copy of any personal data that we hold and you can also request us to move, copy or transfer your personal data.  This is supplied to you free of charge. We will respond to you within one month of your request.

You may choose not to be contacted by us in the future at any time. You can opt out by contacting us via email at sales@mikefordestateagents.co.uk , via our website by clicking on the unsubscribe tab when you receive property details from us or by telephone on 01664 480422. Alternatively you can opt out by post to:  The Data Controller, Mike Ford Estate Agents & Valuers Ltd, 5 Hilary Close, Melton Mowbray, Leicestershire, LE13 1PU.

HOW WE PROTECT YOUR DATA

In line with the GDPR we follow strict security procedures to ensure that personal data is stored securely and safely with restricted physical access.

We also use a number of security measures to prevent electronic access. Our website uses cookies. For further information on cookies just click on to the icon on our website to read more about our cookies policy.

Your data protection regulation rights under the new GDPR:

Customer Rights:

To be informed

To be given access

To be forgotten

To move, copy or transfer

To be able to rectify or change

To restrict processing

To object

To be protected

UPDATES

Our privacy policy may change from time to time and all updates will be posted on this page. The latest update: May 2018.

If you have any concerns or complaints regarding your personal data held by Mike Ford Estate Agents & Valuers Ltd please contact the Information Commissioners Office

Further details can be found at www.ico.org.uk or by telephoning: 0303 1231113.